Help - WWD.com

Immediate access to breaking news 24/7 on the fashion, beauty and retail industries, now including mobile access.
Daily downloadable PDF of WWD for immediate worldwide access.
Access every article and image from the past 12 month's issues.
Access daily newsletters and weekly digests online.
Search, comment on, clip and save articles and images.
Read and comment on our blogs.
Read it anytime, anywhere.

WWD is posted as early as 12:01 a.m. ET daily and news is updated throughout the day. If you'd like to subscribe to WWD.com, simply complete our online order form.

If I subscribe to WWD newspaper, do I have access to WWD.com?

Your print subscription to WWD does not include subscriber-only access to content and features on WWD.com. To subscribe to WWD.com, you can order through our secure online order form.

Why should I subscribe to both the print and online versions of WWD?

The online and print versions of Women's Wear Daily complement one another. WWD.com provides immediate, world-wide access to online-only features, such as the past year's content, image and article clipping, blogs, an event calendar, Executive Changes and even access to stories the night before the print version hits the street. Plus you can take WWD with you on the road via mobile access @mobile.wwd.com.

What content is available on WWD.com for paid subscribers?

WWD.com paid subscribers have access to view, comment on, clip and share all articles and images from the past year.

What free content is available on WWD.com for non-subscribers?

Memo Pad, Fashion Scoops, EYE, and the Lifestyle section are accessible to everyone, as well as occasional news stories and sponsored content.

Can I pay per article?

We currently do not sell individual articles from the WWD Archive online. However, you can purchase a day pass, which allows you access to the entire site's content for a single day.

Do you offer a free trial?

Yes, click here for more information.

How can I update my WWD.com account?

You can update your account information at any time by first logging in and clicking on "Account Benefits & Settings" at the top of any page. Here you can renew your subscription, change your password, check your renewal date, update your account information and/or change address, credit card or billing information.

How do I cancel my WWD.com subscription?

U.S Subscribers
If you wish to cancel or discuss your WWD.com and/or WWD subscription with a Customer Service Representative, please call 1-800-289-0273. Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M. ET.

International Subscribers
Outside the U.S., call 1-818-487-4526 or e-mail wwd@espcomp.com.

How can I speak to a Customer Service Representative?

U.S Subscribers
You can contact Customer Service about any requests or concerns about your WWD and/or WWD.com subscription by calling 1- 800-289-0273 or by emailing Customer Service at wwd@espcomp.com.

Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M., ET. In Europe, please call 33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (6 hours ahead of ET). Outside the U.S. and Europe, call 1-818-487-4526.

SUBSCRIBING TO Women's Wear Daily Newspaper

What is WWD newspaper and how can I subscribe?

Women's Wear Daily, "the Retailers' Daily Newspaper,. has been the voice of authority for the fashion, retail and beauty industries for almost a century. A subscription includes the daily newspaper (Monday -Friday) plus frequent special issue magazines, such as WWD Collections, Beauty Biz, Accessories, key category supplements and WWD special issues. If you'd like to subscribe to WWD newspaper, click here.

What information do I need in order to access my WWD newspaper account online?

To access your WWD newspaper account information, you'll need your Account Number (beginning with WD), which you'll find on your newspaper mailing label directly above your name and ZIP code. If you don't know your account number, please call Customer Service at 1-800-289-0273. Outside the U.S., call 1-818-487-4526. Click here to access your WWD newspaper account.

How can I update my WWD account?

You can update your account information at any time by clicking here. Here you can renew your subscription, change your password, check your renewal date, update your account information and/or change address, credit card or billing information.

How do I cancel my WWD subscription?

How can I speak to a Customer Service Representative?

You can contact Customer Service about any requests or concerns about your WWD and/or WWD.com subscription by calling 1- 800-289-0273 or by emailing Customer Service at wwd@espcomp.com.

Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M., ET. In Europe, please call 33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (6 hours ahead of ET). Outside the U.S. and Europe, call 1-818-487-4526.

GROUP SUBSCRIPTIONS/SITE LICENSES

Are group subscriptions available?

Group rates are available for multiple subscriptions to WWD.com and/or WWD newspaper. For Group Subscriptions and Site Licenses contact Rich Franz at 1-212-790-4457 or via email richard_franz@condenast.com.

Are site licenses available for companies to provide access to WWD.com to multiple employees?

Yes. For Group Subscriptions and Site License information contact Rich Franz at 1-212-790-4457 or via email richard_franz@condenast.com.

SUBSCRIBING TO WWD.com ONLINE ARCHIVE

What is the WWD Online Archive and how can I subscribe?

A subscription to the WWD Archive gives you unlimited access to WWD's 100,000+ articles and photos from 1994 to the present, as well as subscriber access to WWD.com. Searchable by keyword and date, WWD's Archive is the ultimate industry research resource. To subscribe, click here, or contact John Quinn at john_quinn@condenast.com.

SUBSCRIPTION RENEWALS

Can I renew my WWD.com subscription online?

To renew your WWD.com subscription, log in to your account and click here. You'll be asked to enter your username and password in order to renew your subscription.

Can I renew my WWD newspaper subscription online?

To renew your WWD newspaper subscription online, click here. You'll be asked to enter your account number (beginning with WD), which you'll find on your newspaper mailing label directly above your name and your zip code. If you don't know your account number, please call Customer Service at 1-800-289-0273.

Can I renew my WWD Online Archive subscription online?

If you are a WWD Online Archive subscriber, log in to your account and click here. You'll be asked to enter your username and password in order to renew your subscription. You can also call Customer Service toll free at 1-800-289-0273, or email us at wwdarchive@wwd.com.

Archive subscribers with IP access will be contacted to renew via e-mail by a WWD Archive representative or can do so by calling (212) 630-4213. Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M., ET. In Europe, please call 33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (6 hours ahead of ET). Outside the US and Europe please call 1-818-487-4526.

Questions? For WWD and WWD.com Subscription questions, please call Customer Service toll free at 1-800-289-0273.

Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M., ET. In Europe, please call 33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (6 hours ahead of ET). Outside the U.S. and Europe, please call 1-818-487-4526. For WWD Online Archive questions/subscriptions contact John Quinn at 1-212-790-4459, or via email at john_quinn@condenast.com. For Group Subscriptions and Site Licenses contact Rich Franz at 1-212-790-4457 or via email richard_franz@condenast.com.

PDF/DOWNLOADABLE NEWSPAPER

How do I access the PDF version of WWD online?

Every issue of Women's Wear Daily is posted online; and a PDF for that issue is found on that edition's individual issue page. To find today's edition, click on the Today's Paper link located on the top left of every page of WWD.com. To find a past issue, go to the Publications section http://www.wwd.com/wwd-publications where you can search for all Fairchild publications by date. If you click on the Past Issues tab at the top of the page you will get a dropdown from which you can select an issue from the past week.

On the issue page, you will find the pdf icon

on the top right of the Publications page.

How do I print the PDF version of WWD daily newspaper?

When you have opened your PDF, you can print it by selecting "File" from the Acrobat Reader menu, then "Print." You may then need to adjust the print setting for both the document and your printer to print according to your preferred specifications.

* The newspaper's actual size is 11.5" x 15", so for best results, print to tabloid or A3 size paper. The newspaper can also be printed to 8.5" x 11" or A4, but typefaces will appear smaller than in the actual newspaper.

The PDF is available only to paid subscribers of WWD.com.

How do I download the PDF version of WWD daily newspaper?

You can open a PDF directly or you can download it to a specific place on your computer. To download an issue, right-click on the link and select "Save Target As" to choose where you'd like your PDF to download. Once downloaded, your PDF should open automatically.

SPECIAL FEATURES

NEWSLETTERS

What are WWD.com's newsletters?

WWD.com offers you a range of newsletters to keep you informed. These include: Morning Report (a list of headlines from Women''s Wear Daily Monday through Friday), The Week in.Fashion, Beauty, Retail, Men''s (a weekly list of top news headlines in each category) and News Alerts (emails that come to your inbox with breaking news. Go here http://www.wwd.com/newsletters to see descriptions.

How do I subscribe to WWD.com''s newsletters?

You can subscribe to WWD.com''s newsletter in the blue quick-subscribe box on the right hand rail of any WWD.com page, or by clicking here, and following instructions.

How do I unsubscribe from a WWD.com newsletter?

The best way to unsubscribe from a WWD.com newsletter is to open the most recent newsletter in your in-box, scroll to the bottom and click on Unsubscribe. Please allow 24-72 hours for the subscription to be cancelled.

CLIPPINGS

What are clippings?

WWD.com's clipping feature allows logged-in WWD.com subscribers to clip and save your favorite images and articles to a clipfile you can access and manage. You can even add notes to the items you clip. This feature is available only to WWD.com paid subscribers.

What is a clipfile?

When you clip and article or an image, it's added to a clipfile, a folder named and created by you for your clippings.

What is the clippings toolbar?

The clippings toolbar sits at the bottom of each page and allows paying subscribers to clip and save articles and images you find on WWD.com.

Hint: If the toolbar is maximized, click "Open" to see articles and images, which belong to the currently selected clipfile.

How do I clip an image or article?

When you browse WWD.com as a paid subscriber, you'll see the option "Add to Clipfile" in the top right-hand corner of each article. This option also appears when you move your cursor over an image. Within a slideshow, if you hover over the folder icon to the left of any image, you'll see the same option, too.

How do I add a note to an image or article?

To add a note to an image or article, simply follow these steps:

Why am I not able to clip?

In order to use the clipping functionality on WWD.com you must be a paid subscriber.

COMMENTS

How do I post comments on articles and blog entries?

In order to comment, you must be a WWD.com paid subscriber. When you're logged in, click on the "Add Comment" button beneath any article or blog entry, and type your comment into the space presented.

How do I edit or delete my comment?

We currently do not offer functionality to allow users to edit or delete their own comments. If you'd like to request that a comment you''ve posted be deleted, please email techsupport@wwd.com.

SEND TO A FRIEND

How do I send an article to a friend?

Simply click on Send to a Friend in the top right-hand corner of any article. You'll then be prompted to enter your name, email address, your friend's email address and an optional message. Click "Send" and the article's on its way. If you are a paid subscriber, your friend will be sent the entire article in an email. Otherwise, he or she will receive a link to the article on WWD.com.

How can I share information I find on WWD.com or in WWD newsletters with my colleagues?

You may:

It is unlawful to:

LOGGING IN

What information do I need in order to access my WWD.com account?

You will need your username and password in order to access your account.

What do I do if I've forgotten my username or password?

To retrieve your password, visit the Lost Username/Password page, and enter the email address that you supplied when you subscribed to WWD.com. We will send your username and password to the email address you provided.

You can also call Customer Service at 1-800-289-0273, Monday to Friday, 8:00 A.M. to 8:00 P.M., ET. In Europe, please call 33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (6 hours ahead of ET). Outside the U.S. and Europe, please call 1-818-487-4526.

How can I change my password?

To change your password, first log in, and then click on the "Account Benefits & Settings" link at the top of any page. Here you can edit your WWD.com profile and change your password. Click on "Password" under "Edit Personal Information" and you'll be presented with screens to change your password.

You can also call Customer Service at 1-800-289-0273, Monday to Friday, 8:00 A.M. to 8:00 P.M., ET. In Europe, please call 33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (6 hours ahead of ET). Outside the U.S. and Europe, please call 1-818-487-4526.

Having trouble logging in?

If you're finding it difficult to log in to WWD.com, see if any of the following suggestions solve the problem:

To access daily news articles from the past year, you must become a paying subscriber. To subscribe to WWD.com, fill out the secure online order form.
Has your account expired? If your online account has expired, you'll have to renew your subscription before you can access the site. Click here to renew your subscription.
Are you typing in your username and password correctly? Make sure you are entering the exact same username and password that you registered with.
Are your cookies enabled? Your browser must accept cookies in order to access the site. (See your browser's "Help" area for information on how to enable cookies.) If you're concerned about others accessing your account, be sure you don't check the "Remember Me" box when logging in. This will delete the cookie usually kept when you close your browser. You will then have to log in again when you come back to the site.
Are you accessing the site through a bookmark or favorites link? If so, try typing in the address directly: www.wwd.com
If you continue to get an error message when you try to log in, try logging out, then logging in again. This will clear your WWD cookies and allow you to begin a new session.

TECHNICAL ISSUES

How do I get help with a technical problem?

If you are experiencing technical difficulties with WWD.com, please email us at techsupport@wwd.com. Please include the following details in your email:

Where can I get more help? How can I contact you?

For advertising information and comments, please email advertising@wwd.com. To subscribe to WWD.com or WWD newspaper, click here. To subscribe to WWD Online Archive, click here. For other inquiries, see our Contact Us page.

What are WWD's Terms of Use and Privacy Policy?

Please follow these links to learn more:

Can I post an article from WWD.com on my company's web site?

You need written permission to reprint any information published online or in our paper. Please call Syndication at (212) 630-4028 to arrange a license.

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